FAQ

Review our list of frequently asked questions to learn more about what you can expect during your stay at The Brownwood Hotel & Spa.

Do you have a guest loyalty program or rewards?

Yes, our guest loyalty program is through Guestbook, learn more about our offering or sign-up here.

Is there complimentary parking available?

Yes, complimentary on-site parking is available to hotel guests and patrons.

Is there a resort fee?

No, we are happy to share there are no hidden resort fees when booking rooms at The Brownwood Hotel & Spa.

What is your pet policy?

We allow dogs and cats at The Brownwood Hotel & Spa. Dogs or cats must not weigh more than 55lbs and must be domesticated. No more than two pets per room are allowed. There is a non-refundable pet charge of $100 for up to 7 nights and $150 for up to 14 days. Please contact our team for long-term stays. Pets may not be left unattended in rooms and pets are not permitted in Hotel restaurants or other Hotel food and beverage areas as well as the conference center, meeting rooms, the pool, and fitness center.

What is the hotel's firearms policy?

While The Brownwood Hotel & Spa recognizes that hotel guests and visitors may legally possess firearms, we prohibit firearms on hotel property. This policy is intended to create a safe environment for all who visit The Brownwood Hotel & Spa by providing appropriate guidance over the custody of firearms on the premises. Please keep in mind that the safety and security of hotel guests and patrons is of utmost importance. The Brownwood Hotel & Spa prohibits persons from carrying or otherwise possessing a firearm on hotel property, including carrying firearms in an open or concealed manner. This policy applies to all firearms, regardless of whether the firearm is a handgun or long-barreled gun. The Brownwood Hotel & Spa reserves the right to request guests and visitors who fail to abide by this policy to leave the hotel premises. Failure to leave at the request of the hotel may result in Police Department contact, and may subject you to further legal action for failure to abide by this policy, including trespass.

This policy does not apply to on-duty law enforcement officers.

Do you offer ADA rooms?

Yes, we offer rooms with altered layouts and furniture to accommodate individuals with limited mobility.

What time is check-in?

Check-in starts at 4:00 pm.

What time is check-out?

Check-out is at 11:00 am.

How can I rent a golf cart?

The Villages Golf Cars offers golf cart rentals.